Hello there, We charge such prices because of quality hardware that we use (proof can be found at https://status.humanehosting.com/ ) and also the quality support that we provides.
What exactly do we mean by "quality support"? Well for example some companies may consider certain support requests as a "custom script/request" and thus you may be charged for installations/help with such. Where as best efforts support is always included in the price of your package(s) from us.
If you are not sure on anything in particular please feel free to contact us by going to https://www.humanehosting.com/client/plugin/support_manager/client_tickets/departments/ and choosing the presales/billing department.